Your Privacy is Our Priority

Introduction and Scope of This Policy

This Privacy Policy is published by ekl88, an online gambling platform operating under an international licence. This Policy applies to all users who access the ekl88 website, register an account, make deposits or withdrawals, use customer support services, or interact with any part of our platform.

By registering for or using ekl88 services, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any provision of this Policy, you are advised not to use our services.

This Policy also explains your rights as a data subject and how to contact us for any privacy-related enquiries or requests.

Types of Information We Collect

In operating the platform, ekl88 collects various categories of information to ensure the services we offer function properly and securely.

Registration and Identity Information

• Full name as it appears on official identification documents
• Identity card number (MyKad) or passport for age and identity verification purposes
• Date of birth to confirm that members meet the minimum age requirement of 21 years
• Email address and mobile phone number for account communications
• Password stored in encrypted form — we do not store passwords in plain text

Financial and Transaction Information

• Details of the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and crypto assets (USDT, BTC, ETH)
• Deposit and withdrawal transaction history
• Records of betting activity on the platform

Technical and Usage Information

• IP address and general location information
• Device type, operating system and browser used
• Cookie and login session data
• Records of access times and pages visited on the platform

Purpose of Using Your Information

All information we collect is used only for the following legitimate and clearly stated purposes:

• Identity and age verification: We are required to verify that every member is 21 years of age or older before granting full access to the platform.
• Account management: Your information is used to create, maintain and protect your account, including processing withdrawal and deposit requests.
• Fraud prevention: ekl88 analyses transaction patterns to detect and prevent fraudulent activity, money laundering or misuse of the platform.
• Regulatory compliance: We retain certain records to meet our international licensing obligations and reporting requirements set by regulatory bodies.
• Customer service: Your information is used by our support team to help resolve enquiries, technical issues and complaints more efficiently.
• Platform improvement: Anonymised usage data is used to analyse website performance and improve the overall user experience.
• Account-related communications: We send important notifications relating to account security, transaction activity and policy updates via email or SMS.

Sharing and Disclosure of Information

ekl88 does not sell your personal information to any third party. However, there are limited situations in which we may need to share your information:

Third-Party Service Providers

We work with service providers who assist in operating the platform, such as payment processors and technical infrastructure providers. All such parties are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Legal and Licensing Requirements

ekl88 may disclose user information when required by law, court order, or a valid request from a regulatory authority in connection with our operating licence. In such cases, we will disclose only the minimum information necessary.

Platform Security Protection

In the event of a serious security threat, including suspected fraud or criminal activity, ekl88 reserves the right to share relevant information with the appropriate authorities to protect the security of the platform and the interests of all members.

Cookies and Tracking Technologies

The ekl88 website uses cookies and similar tracking technologies to improve functionality and the user experience. The following are the types of cookies we use:

• Essential Cookies: These are required for basic website functions such as login session management and security. They cannot be disabled as they support the core operations of the platform.
• Performance Cookies: These collect information about how you use our website, such as the most frequently visited pages, to help us improve performance and content.
• Functional Cookies: These save your preferences such as display language and personal settings so you do not need to set them again each time you access the platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect some functions within the ekl88 platform.

Data Retention Period

ekl88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Policy or for the period required by the international licensing obligations we comply with.

If you close your account, we will process your data deletion request within a reasonable timeframe. However, certain records may need to be retained for a specified period to meet legal and licensing obligations, as well as for the purpose of resolving any outstanding claims or complaints.

Financial transaction data is typically retained for the period required by international licensing regulations for audit and compliance purposes.

Your Rights as a User

As an ekl88 member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via live chat or email.

Financial Information Security

ekl88 applies high security standards to protect all information related to your financial transactions. Every deposit and withdrawal made through the methods we support — Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and crypto assets USDT, BTC and ETH — is processed through fully encrypted channels.

We do not store your full credit or debit card details in our systems. All payments are processed through payment gateways that comply with the relevant security standards.

If you suspect any suspicious activity on your account, please contact our support team immediately via the 24/7 live chat available on the platform.

Account Security and User Responsibilities

While ekl88 takes comprehensive technical measures to protect your data, the security of your account also depends on the precautions you take yourself. You are responsible for:

• Keeping your account username and password confidential — never share your login details with anyone
• Using a strong and unique password for your ekl88 account, and changing it regularly
• Logging out of your account when using a shared or public device
• Reporting to us immediately if you suspect your account has been accessed without authorisation
• Ensuring the registered email address and mobile phone number are kept up to date so that security notifications can be received

ekl88 will not be held responsible for any loss arising from your failure to keep your account login information confidential.

Amendments to This Privacy Policy

ekl88 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page with appropriate notice.

If the amendments made are material and significantly affect how we process your personal data, we will notify you via your registered email or a prominent notice within the platform. Continued use of ekl88 services after the effective date of any amendment is considered your acceptance of the latest version of this policy.

You are encouraged to check this page periodically to stay informed about how ekl88 protects your information.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal information, our dedicated team is ready to assist you through the following channels:

• Live Chat: 24/7 live chat service available directly within the ekl88 platform, supported in Malay and English
• Customer Service Email: [email protected]

We aim to respond to every privacy-related enquiry within a reasonable time. For more complex requests such as data access applications or account deletion, please describe your request in detail so our team can process it accurately.